Help & contact

A little help,
when you need it.

Find your way back to a story, manage your account, or get in touch.

Your account

Trouble getting in? Reset your password or request a new confirmation email.

Check your purchase status, then open your library to listen or read along.

Check your paid-through date, update payment details or cancel your next renewal.

Get in touch

For account, purchase or listening help, include your account email, the story title or purchase reference, and a short description of what happened.

Keep passwords, card details, private sign-in or playback links, and children’s personal information out of your message.

Parents and caregivers: tell us an age and a lesson you’d love to explore through a story.

For example: Age 6 · Handling disappointment

Your ideas help us plan future additions to the collection. We can’t promise that every suggestion will become a story.