Clear answers,
before you buy.

Request a full refund within seven days

You can request a full refund within seven calendar days of an individual-story purchase or each monthly membership charge.

After that window, refunds are available for confirmed duplicate or incorrect charges, or an unresolved delivery problem affecting the purchase.

How to request a refund

Contact support through Help & contact. Include your account email and the order or payment reference, if available, so we can identify the charge. You do not need to share a child’s information, card details or passwords.

We review the request and confirm the decision. Approved refunds return to the original payment method; your payment provider controls when the money appears. Refund requests and any requested renewal cancellation are confirmed separately.

What happens to story access?

A confirmed full refund removes only the access funded by that charge. A full individual-story refund removes access from that purchase; an active membership or another valid purchase may still give you access to the story.

A full membership-charge refund removes only the listening period paid for by that charge. Other paid membership periods and individual purchases remain available.

Canceling a membership

You can cancel the next renewal from Your membership and continue listening through your paid period. Canceling renewal does not automatically request or issue a refund. A refund request does not itself cancel future renewals.

Individually purchased stories remain available independently of membership, unless that individual purchase is fully refunded.

If access cannot be restored

If an individually purchased recording becomes permanently unavailable and we cannot restore access, we refund the affected story charge even after seven days.

If Little Lessons closes, we stop future membership renewals and refund the unused portion of the current membership period. This service-closure remedy does not introduce automatic prorated refunds for ordinary membership cancellation.

Permanent account closure

After your explicit confirmation, permanent closure ends sign-in and library access, including individually purchased stories, and stops future renewal. Closure does not itself create an automatic refund. To keep your purchases, you can cancel membership renewal without closing your account.

Your rights

This policy does not limit rights provided by applicable law.